For Canyon, an established player in the micromobility space, error codes vary further depending on which of the several drive-system manufacturers it uses. Here’s our comprehensive guide to decoding these codes and solving the simple issues so you can avoid a trip to the service center.
Before we get down to the brass tacks of individual codes, here are a few general practices to help in case of a random malfunction, warning, or error.
Power Down & Wait - The age-old technique for fixing all electronics.
Inspect the Connections - Quite an obvious one, especially with e-bikes, with so many moving parts. But keeping on top of the connections and wiring will save you considerable time and effort down the line. Doing this is particularly useful for gravel and mountain bikes, where rocky, bumpy terrain makes it easier to dislodge certain connections.
“Hands-Off” Restart - Most modern cadence and torque sensors recalibrate at the exact second the bike is turned on. Sitting on the bike or applying pressure to the pedals can occasionally alter the calibration, leading to a difficult ride or errors.
If none of these general methods work, here is a detailed list of error codes, what they lead to, and how to resolve them.
Standard Error Codes - Motor, Battery, & Controller Faults
This group of codes covers the core components that generate and regulate your pedal’s assistance.
E02 - This is a throttle error that occurs if your bike is a class-3 vehicle or an S-pedelec that uses full-throttle mode; check that it is not physically stuck, damaged, or pressed during startup.
E03 - This is a motor hall sensor error, where the internal system cannot fully comprehend the internal motor position. Check the motor’s cable and connector for loose or incorrectly connected plugs.
E04 - This is a torque sensor error that can be easily remedied with a hands-off start.
E05 - This is a speed sensor error where the system is unable to detect your bike’s speed accurately. Inspect your rear wheel to ensure the spokes or rotor magnet are not impeded. It is usually a case of mud or other debris, and clearing it should resolve the error.
EO6 - This error signifies a low battery voltage. This error means that your battery is dying or dead. If this issue persists after a full charge, charge the battery for the recommended duration. Disconnect it from the bike immediately and take it in for service, as it could be symptomatic of a larger issue.
E09 - This error is indicative of high motor and/ or controller temperature. This error could be due to long, arduous, or exertive riding. Take a break, turn off the bike, and let the system cool down. That should be sufficient to solve this error code.
E11/ E12 - These are communication errors. Either the display or the battery cannot communicate with the control unit. Remove and clean the battery terminals; disconnect, clean, and reconnect the controller cable to the display. Ensure there is no remaining debris at these connection points that could be causing the issue.
E13 - This indicates that the brake sensor is active during acceleration. In other words, the bike thinks you are actively braking while pedaling. The resolution could be as simple as cleaning out the brake lever and ensuring it snaps back into place. If it still doesn’t work, it may need servicing or replacing.
Displays, Power, and Speed Sensors
If your Canyon is equipped with a Bosch drive system, your display will showcase three-digit codes targeting peripheral connections and system configurations. We also have a separate, more detailed guide to Bosch error codes, so check that one out if this guide doesn’t cover the specific error code you need to resolve.
410 / 418 - This happens when the handlebar remote or display buttons are being pressed or activated. Often, this error comes about after a wet ride, when water can activate some of these buttons. A wipe-down should sort it out.
414/ 422/ 430 - All of these are connection errors between the battery, the motor, the display, and the control unit, in all permutations. Ensure all connections are securely fastened and that there isn’t any debris, dirt, or water interfering with them. For the battery, remove it, wipe all terminals with a dry cloth, and insert it back into its slot.
431 / 432 - Both of these errors are battery temperature warnings. 431 indicates an extremely high temperature, and 432 indicates an extremely low temperature. Bring the battery to a room with better temperature control, or let it cool down outside before reconnecting. Never apply heat directly onto a battery. Let it sit in a warmer room for a few minutes.
503/ 504 - These errors mean that the speed sensor’s signal is faulty. Much like E05, it usually means a loose, misaligned, or obstructed wheel magnet. Realign the sensor and restart the bike.
Warnings & E-Codes - Shimano
Canyon models outfitted with Shimano Steps systems split alerts into mild Warnings ("W") and critical Errors ("E").
Warnings
W010/W011 - These are high-temperature warnings. Turn off the turbo or throttle mode, and pedal for some time. If you don’t wish to do that, turn the system off and let it cool down naturally before you get going. Do not try to cool it down using water or any other liquid.
W012 - This is a low battery temperature warning. Bring the bike indoors to let it warm up gradually. As we’ve mentioned before, do not apply heat directly to the battery, lest you face catastrophic consequences.
W013 - This is a power-reduced-mode warning. The bike is telling you that it has intentionally curbed the power it delivers to the wheels. This error often occurs because of a miscalibrated sensor. A hands-off restart ought to fix it.
Errors
E010 - This is a system error or a general system fault. Perform a complete power cycle.
E012 - This is a motor communications error. Check that the main electrical wires running to your display and motor are securely fastened.
E020 - This is a battery communication error. It simply means that the connection between the battery and drive is unstable. Clean out all connection points and reconnect to resolve the issue.
E033 - This is a firmware mismatch and can be easily resolved in-app. You should install the latest firmware from the app after connecting to the bike’s system via Bluetooth to resolve it.
When to Skip Home Tweaks and Head to the Service Center
While adjusting a wheel magnet or cleaning a battery terminal is easy enough to tackle on your own, some error codes indicate serious safety risks or internal hardware failures.
If you smell an electrical burn, notice your battery feeling unusually hot to the touch, experience an assist that dangerously cuts in and out, or find that a code returns immediately after multiple proper resets, step away from the tools. Tinkering with internal electronics or taking apart integrated motor casings can void your factory warranty and create safety hazards.
The way we look at it, as valuable as your time is, your well-being is more important. A critical issue with the bike’s sensitive electrical components warrants immediate attention to prevent grave future consequences. Don’t put yourself in danger to save a few hours or a few bucks.
